Refund Policy

At Sky Cleaning, we strive for transparency and fairness in all our interactions. Our refund policy ensures clarity for both our valued clients and our business:

Cancellation and Refund Requests:
If you need to cancel a scheduled cleaning appointment, please notify us at least 24 hours in advance.

Refund requests due to cancellations made within 24 hours of the appointment will be evaluated on a case-by-case basis.

Full Refunds for Early Cancellations:
If you cancel within 72 hours of your appointment, we will provide a full refund promptly.
Your satisfaction is our priority.

Quality Assurance:
We take pride in our cleaning services. If you are dissatisfied with the quality of our work, please let us know immediately.
We will promptly address any concerns and, if necessary, schedule a re-cleaning at no additional cost.

Partial Refunds:
If you cancel a recurring service (such as weekly or monthly cleaning), we will calculate the pro-rated amount for the services already provided.
The remaining balance will be refunded to you promptly.

No-Show or Locked-Out Situations:
If our team arrives for a scheduled appointment, and access to the property is denied (e.g., locked out without a code or key), we reserve the right to charge a partial fee.
We appreciate your understanding in such situations.

Refunds for Prepaid Services:
If you have prepaid for a package of cleaning sessions, any unused sessions can be refunded upon request.
Refunds will be processed within 7 business days.

Contact Us:
For refund inquiries or to initiate a refund request, please contact our customer service team via phone or email.